The Velenje Tourist Information Centre (TIC Velenje) is in Villa Bianca and is overseen by the Šaleška Valley Tourist Board (ZTŠD). TIC collects and disseminates information on tourist attractions, cultural and sporting events, cuisine, and all lodging options in Velenje, the SAŠA region, and Slovenia for domestic and international visitors and citizens. It takes reservations for tours of the Šaleška Valley with a local tourist guide and provides promotional materials.

TIC Velenje promotes the destination via electronic media (website, Facebook, Instagram, TikTok), sells souvenirs made by local providers, including souvenirs made by people with disabilities, and sells tickets via the portal www.mojekarte.si. It provides assistance to all Trippstory application users, as well as the option of BICY registration (automated bicycle rental system) and mountain bike rental with all accessories (helmets, child seats).

They also offer guided tours of Villa Bianca, rent out the Villa Bianca business premises, and perform wedding ceremonies. TIC Velenje is accessible to everyone, including seniors, physically disabled people, the visually impaired and blind, the hard of hearing and deaf, and people with other disabilities.