09.05.2015
Ed
Exeter We recently used the services of this company, taking the tour to Cesky Krumlov.
Service was poor and the trip was very poor value for money.
First, upon payment we were assured that the tour price included hotel transfers (as is common practice for such services). This was also the main reason to take the tour rather than travel by rail for a fraction of the price (considering that the tour price in effect includes fuel costs only). However, transfer was not provided. Therefore, the main reason to opt for the tour service - i.e. the convenience of door-to-door
service for the elderly person travelling with me - rather than travel by using rail
was gone. I talked to the guide about this and she was not only not apologetic but very rude about it.
Second, the guide Anna was generally rude and dismissive. She managed to alienate a number of other passengers taking the tour as well. I understand some of them have now complained or left negative comments on the Internet.
Third, upon paying the deposit I was not advised by company staff that payment of the remainder of the price by card on the day would incur a 2% charge. This meant I had to rush in order to find an ATM and withdraw cash urgently just before paying for the
trip, therefore also queuing twice.
I hope that the company takes the above concerns seriously and revise their policies in order to ensure at least an adequate level of service provision for services which we found very poor value for money.
13.06.2013
Oliver
Such a treat - Great company, picked me up from the hotel for two hrs sightseeing tour of historical Prague. Tomorrow I'm taking another tour called Jewish Prague the birthplace of Golem. Oli.
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Comments
Ed
Exeter
We recently used the services of this company, taking the tour to Cesky Krumlov. Service was poor and the trip was very poor value for money. First, upon payment we were assured that the tour price included hotel transfers (as is common practice for such services). This was also the main reason to take the tour rather than travel by rail for a fraction of the price (considering that the tour price in effect includes fuel costs only). However, transfer was not provided. Therefore, the main reason to opt for the tour service - i.e. the convenience of door-to-door service for the elderly person travelling with me - rather than travel by using rail was gone. I talked to the guide about this and she was not only not apologetic but very rude about it. Second, the guide Anna was generally rude and dismissive. She managed to alienate a number of other passengers taking the tour as well. I understand some of them have now complained or left negative comments on the Internet. Third, upon paying the deposit I was not advised by company staff that payment of the remainder of the price by card on the day would incur a 2% charge. This meant I had to rush in order to find an ATM and withdraw cash urgently just before paying for the trip, therefore also queuing twice. I hope that the company takes the above concerns seriously and revise their policies in order to ensure at least an adequate level of service provision for services which we found very poor value for money.
Oliver
Such a treat - Great company, picked me up from the hotel for two hrs sightseeing tour of historical Prague. Tomorrow I'm taking another tour called Jewish Prague the birthplace of Golem. Oli.