Exito Cafe
Amenities
No Credit cards
Air-conditioning
Non-smoking
Child-friendly
Takeaway
City centre location
Wi-fi
Restaurant
Breakfast
Open
Open 07:00-15:00, Thu, Fri, Sat 07:00-15:00 & 18:00-21:00.
Comments
Leonora
EXITO …. A RESTAURANT THAT DOENS’T GIVE ANY RESPECT FOR COSTUMERS AND EVEN ABUSED A TWO-YEAR-OLD BABY It became a nightmare when a week ago I went to eat at Exito restaurant with my baby who is two years old. It was like a regular day, except that I sat at one of the tables in the front instead of my usual spot in the back because I knew my daughter was going to be a normal messy baby. I ordered and eventually paid cash while the people who were attending were super friendly and the food was great. Even my daughter ate very well. She had been standing in the chair at times and also had been dancing from time to time. Her energy translated into a big mess, so before leaving I took her to the bathroom to clean her face. While I was on my way to the restroom a lady came to the table and started picking up things from the table. The bathroom is at the back of the restaurant, and we were standing at the door because there was a man inside using the sink. Suddenly, I heard somebody shouting or talking in a nasty way and at first I didn’t pay attention because I thought maybe he was angry that we were standing at the bathroom door when another client was inside. But then I realized he was shouting at me and was complaining about the mess my daughter had made because there was rice on the floor. I had already cleaned up the biggest spills myself. The guy was shouting that they don’t have a service with waitress and I explained to him that she is a baby, but he started to criticize me because I am the mother and I need to take care of that. I told him I will clean the rest and that I haven’t even left the restaurant yet, so it wasn’t a problem, but he continued talking loudly. It bothered me at that point and I told him that I will clean the mess, but he can’t talk to me with that tone. By then my daughter and I were already inside the bathroom, so he got mad and slammed the door at me and shouted to the lady who was cleaning the table to stop because I would be cleaning it. I got angry because it was the first time somebody has ever treated me like that at a restaurant. I decided that I wouldn’t clean any more because he had been so disrespectful to me and I didn’t like the way he had shouted in front my daughter. It scared her. So when I left the bathroom I took my things and told him that I wouldn’t be cleaning and that I wouldn’t ever be coming back. Before I could leave a guy, who I think is the owner, physically blocked the doorway and said that he wouldn’t let me go until I clean. I told him I won’t do it and then a woman in the back started shouting that is better to let me go because they don’t want this kind of client in her restaurant. My baby was standing by the doorway and the woman took the baby trolley and pushed it towards my baby. The trolley hit my baby, who started to cry, of course. It was really an awful situation. We exchanged some more words and it really was bad. Even a woman who was just passing and saw what was happening stopped to comment how she was in shock. She said she is a waitress and has worked in many restaurants and she knows babies always make a mess. Later that day I went to the police because it was the only authority I could find to handle the situation. I couldn’t identify any other organization that protects consumers. What resources does Bonaire have to make sure clients are not abused? Other countries have organizations that have authority over these matters and can register offenses or levy fines. Ironically, my family has a restaurant in Belnem and we never treat anyone like that especially when they have babies because it’s understood that they will make a mess. The costumer comes to restaurant to enjoy the food and have a good time, to relax and not worry. I hope the authorities can read this and make a change with the system here to better protect customers. Please create an organization that protects customers from people who are abusive in this way. I am upset that the police would not even check the cameras and it still offends me that these kinds of people even have a business.